Shipping policy

This English translation is provided for convenience. In case of discrepancy, the French version prevails.

Where we deliver

We deliver to mainland France, the countries of the European Union, the United Kingdom, Switzerland, Norway, Australia and New Zealand. Delivery costs are calculated automatically in the cart, before payment.

Our products are dry foods: they travel well and keep for a long time.

Rates and delivery times

Mainland France: 3 to 5 working days, €7.99, free from €39.

European Union: €15.

United Kingdom, Switzerland, Norway, Australia, New Zealand: €25.

Orders placed before 8 am on a working day are prepared the same day. After that, they ship the next day. Delivery times run from dispatch, not from the order. Outside France, they depend on the destination and the carrier.

Customs duties and import taxes

For destinations outside the European Union, customs duties, import VAT and any clearance fees are payable by the recipient and are not included in the delivery costs. They are charged by the carrier or local authorities on arrival. A parcel refused at this stage is returned to us, and the return costs are deducted from the refund.

Tracking your parcel

You receive a confirmation email when you order, then a second one on dispatch, with the carrier's tracking number.

Damaged or incomplete parcel

Check the parcel on receipt. If it is visibly damaged, note precise reservations with the carrier at the time of delivery, then write to us within three days at bonjour@tljparis.com with photos. We'll reship or refund, no questions asked.

Late delivery

In case of delay, you may ask us to deliver within a reasonable additional period and, failing that, cancel the sale and be refunded within fourteen days, in accordance with Articles L216-1 et seq. of the French Consumer Code.